Privacy Policy
Effective Date: September 30, 2026
Truswood, Inc. (“Truswood,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit truswood.com (the “Website”), contact us, request a quote, communicate with us by telephone or text message, or otherwise interact with Truswood.
By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
Name;
Company or organization name;
Email address;
Telephone or mobile telephone number;
Mailing, billing, delivery, or project address;
Project information, plans, specifications, and quote information;
Information relating to orders, deliveries, or services;
Communications you send to us, including email and SMS/text communications;
Communication preferences and consent records; and
Other information you voluntarily provide.
We may also automatically collect certain technical information when you visit our Website, such as your IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, and information concerning your interaction with the Website.
2. How We Use Information
We may use information we collect to:
Respond to inquiries;
Prepare quotes and proposals;
Process and administer orders;
Coordinate deliveries and scheduling;
Communicate regarding projects, products, services, orders, and accounts;
Send SMS/text messages where appropriate consent has been provided;
Provide customer service and support;
Maintain records of communication preferences and consent;
Operate, maintain, secure, and improve our Website;
Understand Website usage;
Prevent fraud, unauthorized activity, or misuse;
Maintain appropriate business and transaction records;
Comply with legal and regulatory requirements; and
Protect Truswood, our customers, employees, and others.
3. Squarespace, Cookies, and Website Technology
Our Website is hosted using Squarespace. Squarespace and other service providers may process certain information about Website visitors as necessary to provide website hosting, security, analytics, functionality, and related services.
Our Website may use cookies and similar technologies to operate properly, remember preferences, analyze Website traffic, and improve Website performance.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect Website functionality.
4. Analytics
We may use website analytics and similar technologies to understand how visitors interact with our Website. These services may collect information such as IP addresses, browser and device information, pages viewed, referring pages, and Website usage information.
We use this information to evaluate and improve our Website, services, and business operations.
5. SMS/Text Messaging
Truswood may use SMS/text messaging to communicate with customers and other individuals who have provided their mobile telephone number and the appropriate consent.
SMS communications may include messages concerning:
Customer inquiries;
Quote requests;
Orders and order status;
Delivery coordination;
Scheduling;
Project updates;
Customer service;
Account-related communications; and
Other communications related to the recipient's relationship with Truswood.
By opting in to receive SMS messages from Truswood, you consent to receive text messages at the mobile telephone number you provide.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message from us. For assistance, reply HELP or contact us at admin@truswood.com.
Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services from Truswood.
Mobile carriers are not liable for delayed or undelivered messages.
6. Mobile Information and SMS Consent
Truswood does not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.
We may provide information to service providers that assist us in operating our business and providing communications, including telecommunications and SMS service providers, but only as reasonably necessary for those providers to perform services on our behalf.
We may maintain records regarding SMS consent, including the telephone number provided, date and time of consent, method through which consent was obtained, and subsequent opt-out requests.
If you opt out of receiving SMS communications, we may retain information regarding your opt-out request to ensure that your communication preference is honored.
7. How We Share Information
Truswood does not sell personal information for monetary consideration.
We may disclose information to:
Service Providers. Companies that perform services on our behalf, including website hosting, telecommunications, SMS messaging, information technology, analytics, security, professional services, and other business-support functions.
Project and Business Participants. Suppliers, contractors, engineers, delivery providers, and other parties when reasonably necessary to provide products or services or complete a transaction.
Legal and Regulatory Authorities. When disclosure is required or reasonably believed to be required by applicable law, regulation, subpoena, court order, governmental request, or legal process.
Business Transactions. In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
Protection of Rights. When reasonably necessary to protect the rights, property, security, or safety of Truswood, our customers, employees, or others.
Notwithstanding the foregoing, SMS opt-in information and consent will not be shared with third parties for their own marketing or promotional purposes.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
No electronic transmission or information-storage system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted to or maintained by us.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with legal and contractual obligations, resolve disputes, and enforce agreements.
10. Third-Party Websites
Our Website may contain links to websites or services operated by third parties. Truswood is not responsible for the privacy, security, or content practices of third-party websites.
11. Children's Privacy
Our Website and services are intended for business and general audiences and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through our Website.
12. Your Choices
You may contact us to request that we update or correct personal information you have provided.
You may configure your browser to limit certain cookies.
You may opt out of SMS communications by replying STOP and may opt out of applicable marketing emails by using the unsubscribe method provided in those communications.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.
When we update this Privacy Policy, we will post the revised version on our Website and update the Effective Date above.
14. Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Truswood, Inc.
8813 Running Oak Drive
Raleigh, NC 27617
Email: admin@truswood.com
Website: truswood.com