SMS Terms and Conditions
Effective Date: September 30, 2026
These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by or on behalf of Truswood, Inc. (“Truswood,” “we,” “us,” or “our”).
1. SMS Program
Truswood uses SMS/text messaging to communicate with customers and other individuals regarding their interactions and business relationship with Truswood.
Messages may include communications regarding inquiries, quote requests, orders, order status, deliveries, scheduling, project updates, customer service, account matters, and related business communications.
2. Consent
By providing your mobile telephone number and opting in to receive SMS communications from Truswood, you authorize Truswood to send text messages to the mobile number you provided for the purposes described when you provided your consent.
Consent to receive marketing or promotional SMS communications is not a condition of purchasing any goods or services.
3. Message Frequency
Message frequency varies depending upon your interactions and relationship with Truswood.
4. Message and Data Rates
Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply to messages sent and received.
5. Opt-Out
You may opt out of receiving SMS messages from Truswood at any time by replying:
STOP
After submitting an opt-out request, you may receive a confirmation message acknowledging your request.
You may also communicate an opt-out request to Truswood through another reasonable method, including by contacting us at admin@truswood.com.
6. Help
For assistance with SMS communications, reply:
HELP
You may also contact us at admin@truswood.com.
7. Supported Carriers
SMS delivery is subject to the availability and operation of participating wireless carriers and networks.
Carriers are not liable for delayed or undelivered messages.
8. Mobile Number Changes
You are responsible for providing an accurate mobile telephone number.
If your mobile number changes or is reassigned, please notify Truswood so that we can update our records.
9. Privacy
Your privacy is important to us.
Mobile telephone numbers and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
For additional information concerning how Truswood collects, uses, and protects information, please review our Privacy Policy at truswood.com/privacy-policy.
10. Changes
We may modify these SMS Terms periodically. Updated SMS Terms will be posted on our Website with an updated Effective Date.
11. Contact
Truswood, Inc.
8813 Running Oak Drive
Raleigh, NC 27617
Email: admin@truswood.com
Website: truswood.com